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Telecommunication Services

We deliver strategies that improve telecom business performance, give expert advice to solve problems, encourage growth, establish and grow new revenue streams. We work with telco businesses across a wide range of sectors mainly developing policies, frameworks, identifying unanticipated cyber threats, data governance, data architecture, business continuity, risk management, product development, product launch and human resource management.

Our Telecom Services

TeleCodia is a provider of infrastructure, cloud, technology services and digital transformation.

Infrastructure Services

We provide infrastructure solutions and services to support telecom operators facing the perpetual demand for expansion of their mobile network. Our services encompass the entire scope of work including design, build, programme management and ongoing operational maintenance and support

Core Technology Solutions for 4G & 5G

We can help you seamlessly migrate from legacy 4G network to 5G network, bringing both your 4G and 5G users together under a single core. We can help you rollout revenue generating 4G and 5G services, solutions and applications.We ensure all the functions of the 4G and 5G networks come together to connect, managed & deployed.

Customer & Marketing Strategy

Our customer marketing strategy services focus on elevating and leveraging current customers' experiences to improve retention and growth. Successful customer marketing relies on properly segmenting your audience, effectively engaging with customers, and maintaining a customer advocacy program.

This is how we can help

Radio & Connectivity

We deploy fiber optics, install radio access network, cellular and NBN towers for fixed wireless and mobile communication. We help mobile network operators deploying fibre optics and satellite comms. We can assist internet service providers (ISPs) and telecom/mobile operators to install infrastructure on public and private land

Device & Equipment

We can help with a detailed startegy, planning, procurement and Go To Market services for telecom devices including the terminal equipment for interconnection and interoperation, 5G equipment supply, networking instruments, various types of test equipment, deskphones, IP Phones, calibration tools, and telecom hardware and software

Digital Platforms

TeleCodia offers application development, platform engineering services, and the integration of digital platforms enabling a variety of features. The use of APIs and service platforms via the cloud or on-premises, enable innovation at speed and scale bringing the power of digital convergence, cloud computing and an integrated user experience.

Data Centre Infrastructure

The data centres have three primary types of components: compute, storage, and network, and we can help customers with all of those. We can provide security services, the required space, power availability and connections, and cooling for IT operations

Mobile Network Infrastructure

We provide assistance with cabling for radio and wireless network, microwaves, and mobile technology such as 5G mobile networks. TeleCodia provides wireless transmission towers, base stations for mobile phone, radio, television, microwave and radar

Telecom Energy Solutions

We provide safe, smart and sustainable energy storage products for backup power supply of telecom systems that prevent outages and optimize performance.Telecom equipment needs to be a robust system with a stable backup power supply in all weather conditions.

Contact Centre Solution

Our contact centres have features that include automatic call distribution, predictive dialing, and call routing, and is scalable to meet the needs of small, medium and large businesses

Multichannel Capability

Our multichannel contact center combines customer-facing communication tools into one application–including VoIP telephony, SMS texting, email, web chat, and video. The contact center dashboard supplements these channels with capabilities like analytics, AI support, automations, and collaboration tools.

Qualified & Trained Contact Centre Agents

Our contact centre agents are qualified and trained to carry out various responsibilities. They communicate with existing customers and prospective clients as the company’s front line. They provide top-rate customer service over multiple channels. Solving customer’s needs is one of the main responsibilities of our contact centre agents.

Customer Service with measurable results

Measuring call center metrics and KPIs benefits organizations such as average call handling time, service level and cost per call. There is volumes of data coming in from various platforms and key metrics provide a way to monitor this data.The ultimate goal of tracking metrics is to deliver unrivaled customer satisfaction for our clients.

Our Management Consulting Services

Policy Framework

At TeleCodia, we empower you to develop strategic insights at scale and develop models for key metrics, unlock innovation & drive better business outcomes with a guide to digital transformation. With our experience in the information technology and telecommunication industry, we prepare comprehensive policy drafts for IT, Telecom, AI, Cyber Security, and digital transformation strategy, for public and private sector enabling cross-border use of digital identity and strengthening the governance of digital identity

Data Governance

TeleCodia's Data Governance services offer advisory framework related to your business's data lifecycle management processes that helps you define data use, by whom, and when. The effective use of the available information and data is often disrupted due to the ineffective team ( people), the processes or the technology. Our guidance on Data Governance framework will provide advice on bringing people, processes, and technology together ensuring there is a consistent and effective data management across the organization

Risk Management

We put together a plan for risk assessment, risk detection, control, and treatment methodology for our telecom clients, and that would help businesses respond to the change, increase stakeholder value and deliver business growth. We help build resilient organisations and our offering is underpinned by a powerful combination of technology, operational and business skills that ensure a very professional risk management plan. We endeavour to provide a risk management plan that turns risk into a competitive advantage.

Business Continuity

We help our clients drafting a business continuity plan from ground up, and our strategy details how a business will maintain its operations before, during, and after any disruption. We deliver a full scope of resiliency solution including crisis management, change management, business continuity, disaster recovery, security, backup & restore and emergency preparedness. The plan includes the emergency response management minimising the risk and ensuring the business can continue to function in the event of a major outage.

Cyber Threat Analysis

We provide cyber security consulting services and our cyber threat analysis would help protect organizations and our client's businesses from the most imminent cyber threats. Our cyber security services consist of providing advisory and assessment, risk analysis, and management services that enable our clients to make informed decisions and to effectively understand the risks they face in their business. We offer a variety of solutions from assessing the vulnerability of a system to comprehensive audit, and help with creating security policies and best practices.

Data Architecture

Our data architects develop an overall organizational data strategy and design its data management framework including the architecture and integration. The data framework is composed of core architectural designs, governance principles and ready-made data components that can be used to expedite your data landscape. We follow the leading industry standards, ensure to reduce duplication, make the data management less costly, improve discoverability and insightful analysis and advise on industry regulations.

Business Management Services

TeleCodia's business management services include our ability to examine and improve all aspects of an organization including the desired goals, strategic plan, tactical plan, product roadmaps and product launch plans

Product Development

We- help our clients through the six-stage plan of the product development process that involves taking a product from initial concept, design thinking, ideation process, scope development, business case to the final market launch.

Product Launch

We provide a comrehensive product launch process including the drafting of a positioning statement, pitching to the stakeholders, go to market strategy, promotion & marketing, resource planning and product launch.

Business Case Development

TeleCodia can help drafting an executive summary, scope description of the initiative, strategic context, problem identification, problem description, assessment and priority, impact assessment, design, cost analysis & revenue projections.

Policies for Emerging Technologies

Emerging technologies such as internet of things, sensors, blockchain, drones, robots, digital platforms, artificial intelligence, and virtual reality increasingly operate as interlinked framework. We can provide assistance with drafting the policies, regulations, best practices and consultation plan.

Fourth Industrial Revolution

The Fourth Industrial Revolution, 4IR, or Industry 4.0, is a new era of development that conceptualises rapid change to technology, industries, and societal patterns and processes, presenting opportunities for governments in different sectors such as health, manufacturing, education, agriculture, retail.

UN Sustainable Development Goals

The United Nation's SDGs (Sustainable Development Goals) 2030 agenda is both a domestic and international agenda. It is a set of seventeen interconnected objectives that are aimed at promoting sustainable development across economic, social, and environmental dimensions in all UN member countries.

Regulating Emerging Technologies

In the recent years the emerging technologies have rapidly started attracting investments and driving new business models, therefore, the governments worldwide must develop, modify, and enforce regulations to protect the consumers against any unfair activities while letting innovation thrive.

Our technology experience and services

Our team has over 26 years of telecom experience for 2G, 3G, 4G and 5G. .

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AI Applications

Artificial Intelligence applications development such as chatbots and voice assistants

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Software Development

We provide custom software, mobile, web & business applications

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Business Outsourcing

We provide business outsourcing services to our clients around the world.

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Cloud Services

Providing secure cloud services minimising your cost

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Our Skills

We are a passionate and a skilled team in technology solutions, services and in software development.

Software Development

98%

Mobile Applications

97%

Telecommunications Services

90%

Workflow Automation

95%

Why People like us?

Customer Focus

Personalised Customer Service

TeleCodia believes in accountability, ownership and strong customer focus delivering the best possible experience

Technology Capabilities

Our team has years of experience in technology, healthcare, software development, IT services and in network devices.

Breadth of Experience

We have a dynamic team who has extensive experience in the local market and in the global markets. Our team understands the focus and responsibility for serving the healthcare markets.

Innovative & Reliable Solutions

We develop reliable solutions, and work with innovative and advanced technology partners that share our vision in serving our valued customers.

Our Team Strength

Our team strength is built on passion to serve our customers, our integrity, years of experience and doing what we know.

Our Technology

We built our technology solutions through years of experience in response to customer demands, our commitment to build reliable solutions and our focused approach.

We have one of the best partners with technology, solutions and the vision that we share together.

Always treat your customers the way you want yourself to be treated. This is the philosophy that underpins our businesses customer service and the number one differentiator between us and our competitors.

We deliver one of the best solutions and services for healthcare providers, patients, aged care centres, NDIS, hospitals and medical clinics, helping how they connect with family and friends, patients and doctors, community services and healthcare providers and improve the lives of individuals.

Testimonials

The TeleCodia team was experienced delivering the software service.

-Jack Lee/ Director of Sunrise Healthcare

It's impressive the way TeleCodia built the customised workflow.

-Anisa Ali/ Senior Manager IT BlueFish Care Centre

Few of our partners and happy customers

We carefully choose our partners. We work with partners who are one of the best in the fields of their expertise.

Have a question or need a custom quote?

Please contact us to discuss your requirements or you would like to understand how we can servce you. Please send an email to info@TeleCodia.com

TeleCodia

Telehealth

Data & AI

Our Services